Vehicle Recovery Process and Risk Notifications
If you discover your vehicle has been stolen,
immediately contact Tracker’s 24-hour National Secure
Operating Centre (0800 13 23 23) to activate the
vehicle’s tracking unit.
Alert & Retrieve
Once the unit has been activated, the
following recovery process will occur:
- All details of the crime are captured on our
system and an encoded signal is then transmitted to
- The unit will acknowledge the signal that is
being transmitted and the tracking and recovery
process will commence.
- All our recovery vehicles and aircraft are
fitted with a Vehicle Tracking Unit (VTU), and if
your stolen vehicle is within the range of one of
these units, they will pick up the signal.
- Our highly trained and efficient tracking teams,
including the SAPS, will then track the signal.
- Note: Any vehicle which
is reported stolen or hijacked, or is involved in a
crime of any sort, must be reported to the SAPS and
the vehicle will be sent to the SAPS pound for
processing. You should take your ID Book and proof
of ownership with you to the pound when you collect
Risk Notification (Alert Only)
- When you park your vehicle, the Tracker Alert
unit automatically turns on after the keyfob has
- When the vehicle starts moving again, the
Tracker Alert system attempts to establish a
connection with the fob. A connection will only be
established if the fob is in the vehicle.
- If, after the predetermined time, a signal is
not received from the fob (indicating that you are
not in the car), Tracker Alert sends an alarm
notification to Tracker’s Secure Operating Centre.
- Tracker’s Secure Operating Centre will then
contact you to enquire whether or not you are aware
that your vehicle is moving.
- If you confirm that the movement is
unauthorised, your vehicle’s Tracker System will be
activated through the normal Tracker procedures and
protocols, and the recovery process will start
SkyTrax, Fleet and ExecuFleet
- Call Tracker SkyTrax on
0800 13 23 23.
- We will then send one of our recovery teams to the
location of your vehicle.
- Once the vehicle has been located, our tracking teams
will contact the SAPS. Any vehicle which is reported stolen
or hijacked, or is involved in a crime of any sort, must be
reported to the SAPS and the vehicle will be sent to the
SAPS pound for processing. You should take your ID Book and
proof of ownership with you to the pound when you collect
In the event of a risk notification, the Tracker Fleet
Vehicle Recovery Control Centre will first attempt to contact
you via your cell phone. The operator will determine whether or
not you are in danger by asking you to identify your situation
and to reveal your secret cancellation code. If your response
does not match the alert we received, or if the cancellation
code is incorrect, it will be assumed that you are in danger and
a recovery team will be dispatched immediately.
A recovery team may also be dispatched if the phone is not
High-risk notifications include:
- High-risk areas and border alert
- Vehicle battery power disconnection
- Vehicle being towed
Alert & Retrieve
The recovery process outlined above can only take place if
the tracking unit is in good working order, so it is important
that you test your unit at least twice a year. The Tracker Self
Test is a quick, easy and efficient system –
click here to find out how to test your unit.
We advise you to test your unit if any electrical work has
been done to your vehicle or if it was involved in an accident.
Due to SkyTrax being a GSM and web-based product, the unit
runs a selt-test sequence regularly. If there is something wrong
with the unit, the SkyTrax helpdesk will contact you to take it
in for the necessary repairs. Regular use of SkyTrax Web by the
customers is also encouraged as a faulty device can be detected.
We advise that you contact the helpdesk before any electrical
work is done to your vehicle as well as after any accident
repair work has been done.
Did you know?
Tracker has some 1 300 vehicles and 50 aircraft in its
recovery arsenal – we have the nation covered!
Tracking equipment has also been installed at all of South
Africa’s border posts.